Faq

A platform to provide subsidies to families covered by the National Support System to reduce the effects of redirecting electricity support through a direct deduction in the electricity bill.

If you meet the eligibility requirements for the National Subsidy, you register in the (National Subsidy System) for electricity support by downloading the system's application on your phone (National Subsidy System) or by visiting the website: www.nss.gov.om after updating your data at Nama Supply Company.

Eligibility for subsidy is achieved by considering both the size of the household and its income. For more details, visit the system’s website: www.nss.gov.om

• First: Omani nationality
• Second: Ensure the validity of the ID card and registration.
• Third: Choose a valid electricity account to apply for the subsidies
• Forth: Adhere to the eligibility criteria set by the government

If you have any inquiries about registering for the electricity or water support system, you can contact the National Subsidy System through the following channels: Contact Centre: 24174000

If your electricity account is not linked to your civil number, you must first update your data.

Yes. All you have to do is update your data and inform us about the new electricity account. Then log in to the National Subsidy Program and link the electricity account with the National Subsidy System. The Subsidy will be transferred to the new account in the following month.

One electricity account. and this account to be eligible for Subsidy, the account must be among the accounts subject to the basic account tariff.

This service allows all customers to pay a fixed amount for the electricity bill each month based on the average actual consumption for the last 12 months.

download Nama Services mobile application and go to “Thabit Service” or Visit our website https://namaservices.om/ar/thabit/info

Yes, the service can be activated for more than one account.

The service is free, and it is provided as one of the multiple payment methods for our customers.

A new service will be created for the customer which includes the amounts accumulated on the account and dividing them over 12 months.

The free contact 1011

You can contact us 24/7

namaservices.om

supply.nama.om

1. Nama Services Mobile Application
2. “Noor” WhatsApp chat Services
3. Contact the Contact canter 1011

• Customer data Update
• Customer selection for basic accounts (My Tariff)
• Billing and Collection
• E-Payment services
• Thabit
• Handling the overdue outstanding
• Dues pay instalment
• Refund/Transfer Payments

• Civil ID
• Real estate ownership
• Property diagram (sketch)
• Lease contract approved by the municipality

You can update your data in case any change occurs in your address or contact number or if you move from property to another.

The additional account tariff will be applied until the data is updated and linked to the civil ID number.

• When you submit the required documents through the available data update channels, the system will electronically process your data within a period not exceeding one month.
• If you update your data while the system is processing the necessary invoices, you may receive the previous tariff in the invoice for the month following the month in which you updated your data.
• Once the data appears after the update in the system, the tariff is modified, and the value of the invoices is corrected as of the date of updating your data.

Update your data for all your electricity accounts through our website. We at Nama Supply Company will link your civil number to your electricity account number.

If you are purchasing or renting a residential property, contact us and update your property ownership information or lease agreement.

Make sure that your accounts are linked to your civil ID number through the My Tariff service, and if it turns out that the accounts are not linked to your civil number, you only must update your data through the Nama Services platform, and it will be updated.

The account must be registered with one civil ID number to benefit from the basic account tariff. If the electricity account is registered in two different names, the eligibility criteria will not apply to it. In this case, the property owners can agree on the individual who will register the electricity account (without affecting the ownership of the property) to update his data and benefit from the primary account tariff that will be applied to the two accounts owned by that individual.

You can change the accounts to which the primary account tariff applies through the communication channels available to the service provider in submitting the request, which provided to continue benefit from the primary account tariff for two accounts only.

There are no additional fees. A fee of 15,750 riyals will be added in case of service interruption and resumption.

The company sends alerts via SMS and email registered.

The approved price for the year 2024 is 0.025 Baisa.

• Primary account tariff.
• Additional accounts tariff.
• Primary account tariff with national Subsidy.

For more information about the residential tariff, please visit the Nama Supply Company website: https://supply.nama.om/ar/approved-tariff

• Residential tariff
• Non-residential tariff
• Agricultural tariff
• Cost-reflective tariff

You must update your Mobile contact number and email via Nama services website https://namaservices.om/ar/my-bill to receive the SMS e-bills.

If the electricity account number for the apartment is linked to your civil ID number in our database, through data update, the tariff due is the Primary account tariff, and you are also entitled to obtain the Primary account tariff for two accounts, whether you are a citizen or resident, property owner or tenant.

The large consumer category includes all non-residential subscribers who consume more than 100 megawatt-hours per year.

• Electricity bill, which shows the type of the applicable tariff, and can be obtained via the “Nama Services” phone application
• Visit the Nama Services website and go to the “My Tariff” service:
  https://namaservices.om/ar/my-tariff/index
• Contact the contact canter 1011.

Yes, you are eligible for the Primary account tariff if the meters are registered under one account.

All tenants are entitled to benefit from the primary account tariff for a maximum of two accounts by updating their data and presenting a valid lease contract or a written statement from the property owner.

The smart electricity meter for prepaid service is a type of electricity meter that allows customers to recharge it remotely using 'Nama Services' E-Portal or mobile application. The smart electricity meter helps facilitate better management of electricity consumption.

You will receive alerts and notifications via SMS or by enabling notifications on the mobile number registered under the user's name in the Nama Services app, when your balance is low (two riyals or less).

You can monitor electricity consumption in real-time through the 'Nama Services' mobile app: https://lnk.om/NaMaApp

Monitor electricity consumption in real-time and check the available balance through the 'Nama Services’ Mobile app or E-portal.

It helps you to rationalize electricity consumption as a lifestyle and manage behaviour.

An alternative service to the monthly bill for commercial and investment property owners to manage electricity consumption in their properties.

No more monthly bills.

Instantly purchase top-up balance through the 'Nama Services' Mobile app or E-portal.

You can submit your request through the link to ‘Nama Services' E- portal: SABIQ SERVICES

Yes, all Customers with premises are connected to a single-phase or three-phase meter only.

A confirmation SMS will be sent after the recharge is completed.