Customer Service Booklets

Account
Details

New CRT
Simulation

Pay in
Installments

CRT Tariff 2025

Prepaid service with smart meter technology.

Welcome Booklet

Electricity Supply Agreement (Customer Direct Connected with Distribution System)

Electricity Supply Agreement (Customer Direct Connected with Transmission System)

Thabit Service

Yusr

Code of Practice of Efficient Use of Electricity

These are the Guaranteed Standard of Service

SABIQ

Code of practice for serving customers with special needs

Register of Customers with Special Needs: Assessment Form

Electricity Supply Agreement

Code of Practice of Complaints Handling Procedure

Tariff Change Form